Frequently Asked Questions
Are all of your items authentic?
Yes. Every item sold by AtoZ Luxe Boutique is carefully inspected and authenticated. Most items are verified by a trusted third-party authentication service before being listed for sale.
Do your items come with the original box or dust bag?
Some do, while others do not. Any included accessories such as boxes, dust bags, authenticity cards, receipts, or shoulder straps will always be listed in the product description and shown in the photos.
Are your items new or pre-owned?
We specialize in authenticated pre-owned luxury handbags, accessories, jewelry, and other designer pieces. The condition of each item is clearly described, along with detailed photographs.
How do you describe the condition of your items?
We carefully inspect every item and provide an honest description of its condition. Any visible wear, scratches, stains, or imperfections will be disclosed and photographed whenever possible.
Can I return an item if I change my mind?
Because of the nature of luxury resale, we generally do not accept returns for buyer's remorse or change of mind. Please review our Return Policy before purchasing.
What if I believe my item is not authentic?
We stand behind every item we sell. If you believe an item is not authentic, please contact us immediately. Claims must follow the requirements outlined in our Authentication & Return Policy.
Do you ship internationally?
Currently, we primarily ship within the United States. International shipping may become available in the future.
How quickly do you ship?
Orders are typically processed within 1–2 business days after payment has been received. Tracking information will be provided once your order ships.
Are my purchases insured during shipping?
Yes. Luxury items are shipped with tracking and insurance to help protect your purchase while in transit.
Can I cancel my order?
Orders may be canceled within one hour of purchase if they have not already been processed for shipment.
Can I make an offer on an item?
Offers may be available on select items. If an offer option appears on the product page, we welcome reasonable offers.
Do you sell only handbags?
No. AtoZ Luxe Boutique offers a curated selection of luxury handbags, wallets, jewelry, accessories, clothing, travel pieces, and other designer items.
Will I receive the exact item shown?
Yes. Unless otherwise stated, the photographs shown are of the exact item you will receive.
How can I contact you?
You can reach us through our Contact Us page or by using the contact information provided on our website. We strive to respond within one business day.
Do you buy luxury items?
We are currently focused on selling authenticated luxury merchandise. If we begin accepting consignments or purchasing items, we will update our website.